Photograph
If you want and request a photograph of the flower arrangement at the time of ordering, we can email it to you, so that you can appreciate the beauty and the quality of the flowers.

Substitution
• We only give the freshest flowers. Therefore, substitutions may be required depending on seasonal availability.
• If a decorative item, such as a particular basket or vase etc, is not of stock, we shall substitute it with a similar item or element of greater value to make sure that your gift arrivs on time.

Satisfaction
Sensation Flowers and Gifts Design guarantee satisfaction on all purchases. Any floral arrangements are guaranteed to be fresh – and that is Our promise. If you are not completely satisfied, email a completed Customer Service Feedback Form to us or simply phone us on our hotline (+852) 31151885. Any complaint lodged will be brought to our discussion for further improvement. You will get our reply within 3 working days. Provision will be made by a free replacement in any dissatisfaction with the quality of your arrangement.